Warranty

LOCKSET PROGRAM WARRANTY

25 Year Mechanical  Warranty –   All of our grade- III residential locusts are designed to function a minimum of 200,000 times during the life of the product. Better Home Product lockset collections are Warranted to be free of manufacturer’s defects for a period of 25 years.  This includes all moving and stationary parts of the mechanism.

Finish Warranty – Normal finish locksets, Chrome Finish, Polished Brass finish and Satin Nickel finiish (CH, PB and SN/DC suffix item numbers) have a protective coating, designed to preserve the original product’s color and appearance, and are warranted for a period of 5 years, under normal residential use, to the original residential user. Specialty finish locksets, Matte Black finish and Dark Bronze finish (BLK and DB suffix item numbers) also have a protective coating, but these specialty finish products only have a 1 year finish warranty, under normal residential use, to the original residential user.

Warranty Limitations –     Mechanical and finish warranties cover only the original residential user as long as they occupy the residence, up to the expiration of the applicable warranty period.  Warranties do not cover misuse, or the use of residential Grade-lll locksets in commercial applications. Also not covered is abuse, scratching, or denting of the products.  Finish warranty does not cover tarnishing caused by the use of paints, cleaning chemicals or other solvents that should not touch the product and may dissolve the protective coating.  Warranties are limited to the repair or replacement of the product or refund of its cost, at our option.  Warranties specifically do not cover any other related costs or installation labor

Warranty Claims –   All covered claims should be referred to:
Better Home Products
534 Eccles Avenue
South san Francisco, CA 94080-1979
Phone:    1-800-991-0030
Fax:        1-800-991-0031

Email:

consumerservices@betterhomeproducts.com