Warranty

Locksets and Commercial Hardware:

Lifetime Mechanical Warranty– Our Residential Grade 3 locksets, Commercial Grade 2 locksets and our commercial door closers and exit devices are warranted to be free of manufacturer’s defects for life.  This includes all moving and stationary parts of the mechanism.

Finish Warranty-Residential Grade 3 locksets in our normal finishes of Chrome finish, Polished Brass finish and Satin Nickel finish (CH, PB, DC, SN and SS suffix numbers) have a protective coating designed to preserve the original product’s color and appearance and are warranted for a period of 5 years, under normal use, to the original user.  Specialty finish Grade 3 locksets in Matte Black Finish, Dark Bronze finish and Satin Brass finish (BLK, DB and SB suffix item numbers) also have a protective coating, but these specialty finish products only have a 1-year finish warranty, under normal use, to the original user.  Commercial

Grade 2 locksets, Door Closers and Exit devices have a 5 year finish warranty on all finishes.

 

Bath Accessories, Grab Bars, Door Hardware and Cabinet Hardware:

Our Bath Accessories, Shower Rods, Grab Bars, Door Hardware and Cabinet Hardware products are warranted to be of good quality.  We will replace any product deemed defective from workmanship or material up to one year from the purchase date.

Warranty Limitations-Mechanical and finish warranties cover only the original user as long as they occupy the residence or building, up to the expiration of the applicable warranty period.  Warranties do not cover misuse, or use of residential Grade III locksets in commercial applications.  Also, not covered is abuse, scratching, or denting of the product.  Finish warranty does not cover tarnishing caused by the use of paints, cleaning chemicals or other solvents that should not touch the product and may dissolve the protective coating.  Warranties are limited to the repair or replacement of the product or refund of its cost, at our option.  Warranties specifically do not cover any other related costs or installation labor.

Warranty Claims-All covered claims should be referred to:

 

Better Home Products

1868 Ogden Drive

Burlingame, CA  94010-5306

Email:    consumerservices@betterhomeproducts.com

Phone:                    1-800-991-0030

Fax:                         1-800-991-0031